Legal
Withdrawal policy
Withdrawal policy (Widerrufsbelehrung) for consumers: 14 days, consequences, early expiry when performance starts immediately, model form.
Translation for your convenience
This English text is a translation. Only the German version is legally binding. If the two differ, the German version applies.
As a consumer, you have a statutory right of withdrawal (Widerrufsrecht) for contracts concluded exclusively over the internet. This page explains how it works, when it expires early and how to exercise it.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded — that is, from ordering an instance or topping up your credit.
To exercise your right of withdrawal, you must inform us (Phillipp Jäger, Karl-Liebknecht-Ring 2, 06679 Hohenmölsen, email: info@citexnode.de) of your decision to withdraw from this contract by means of a clear statement (e.g. an email or a ticket in the dashboard). You can use the model withdrawal form below for this, but it is not mandatory.
The easiest way is the withdrawal function: the “Withdraw contract” button is at the bottom of every page and leads to a form; after “Confirm withdrawal” you immediately receive a confirmation of receipt with date and time by email (§ 356a of the German Civil Code, BGB).
To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we must reimburse all payments we have received from you without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal. For this reimbursement we use the same means of payment you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.
If you requested that the service begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the service already provided up to your withdrawal compared with the full scope of the service provided for in the contract — for a server term, that is the share of days that have already elapsed.
Immediate start of performance and early expiry
At CitexNode, performance begins immediately: an ordered instance is provisioned straight away, and topped-up credit can be used straight away. With your order or top-up, you expressly request that we begin performance before the withdrawal period ends.
The right of withdrawal expires early if we have fully performed the service and only began performance after you gave your express request and confirmed your awareness that you lose your right of withdrawal once we have fully performed the contract. A server term that has fully elapsed counts as a fully performed service.
For your credit this specifically means: if you withdraw a top-up, we refund the unused part in full. Credit already spent on terms is treated as a service already performed in part.
Gifted credit (promotions, goodwill, balances carried over from before the switch to euros) is not a payment and is not paid out.
Model withdrawal form
If you want to withdraw from the contract, you can fill in this form and send it back to us (an email to info@citexnode.de is sufficient):
- To: Phillipp Jäger, Karl-Liebknecht-Ring 2, 06679 Hohenmölsen, info@citexnode.de
- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service: …
- Ordered on (*)/received on (*): …
- Name of consumer(s): …
- Address of consumer(s): …
- Signature (only if this notice is on paper): …
- Date: …
(*) Delete as appropriate.
Want to withdraw from a contract? You can do it right here, without an email or a form to print.