Legal
General Terms and Conditions
The terms of use for CitexNode: terms in euros paid from your credit, with no subscription and no availability guarantee.
Translation for your convenience
This English text is a translation. Only the German version is legally binding. If the two differ, the German version applies.
CitexNode runs without a subscription: you pay from your credit, and only what you explicitly order is booked. That does not mean there are no rules, but it does mean the rules can be short.
1. Scope
These General Terms and Conditions (AGB) apply to the use of CitexNode, that is to game servers, Discord bot hosting, TeamSpeak, web hosting, CitexNode Deploy, VPS, domains, status pages on statuscx.eu, the dashboard and everything connected to them. Differing terms of the user do not apply, even if we do not expressly object to them.
2. Provider
The provider and contracting party is Phillipp Jäger, Karl-Liebknecht-Ring 2, 06679 Hohenmölsen. The full details are in the legal notice (Impressum).
3. Account and conclusion of contract
Registering creates a usage contract that is initially free of charge. Costs only arise when you top up credit or order an instance — there is no subscription, and payment details are not collected by CitexNode but by the payment provider concerned.
An account belongs to one person. You do not pass on your login details, and you are responsible for everything that happens through your account.
Minimum age: 16. That is the age limit from Art. 8 GDPR, which has not been lowered in Germany. Below that age, only with the consent of your parents or legal guardians
Your details must be accurate. An email address that does not belong to you may cost you the account, because otherwise we cannot reach you.
4. What CitexNode provides
You get an instance with the resources of the plan assigned to it: memory, CPU share, disk space and the matching slots. The current figures are on the product pages and in the dashboard at your instance. They are deliberately not in these terms, so that nothing here says something that is no longer true.
You pay from your credit, which you load onto your account in euros. There is no subscription and no automatic charge: only what you explicitly order or renew is charged.
4a. Status pages
What you get. A status page is a public web page at <name>.statuscx.eu or – depending on the
plan – on your own domain. On it you show your users the state of your services: components, automatic
checks (HTTP, TCP, ping and CitexNode services), incidents, maintenance windows and email notifications
for subscribers; larger plans also include webhooks and a page without the CitexNode notice. You manage
the page in the CitexNode dashboard. What each plan includes (number of components, shortest check
interval, custom domains, subscribers) is on the product page and in the dashboard; it is deliberately not
here, so that nothing here says something that is no longer true.
Free. The Free plan costs nothing and has no term; it runs until you delete the page. Each account may have at most one Free page. There is no entitlement to the Free plan or its scope continuing: we may change or discontinue it with 14 days' notice and will tell you beforehand by email and in the dashboard.
Paid plans. Pro and Business each run for 30 days and, like any instance, are paid for and renewed from your credit; there is no automatic charge. If you move to a larger plan, it applies immediately; you pay the price difference for the rest of the term (coming from Free, a full term from the change). You see the amount before the change. A move to a smaller plan applies from the end of the current term. Term already paid for is not refunded on a change.
Expiry, suspension, deletion. If you do not renew a paid status page, it is suspended when it expires: it is then no longer publicly reachable, and checks and notifications pause. During the following 7 days (grace period) you can renew it in the dashboard, and it then continues with all its settings. After the grace period the page is permanently deleted, together with its components, history, incidents, maintenance windows and subscriber list; this cannot be undone, not even by support. If you booked a move to Free before expiry and the account does not yet have a Free page, the page continues as Free with the Free scope instead; content beyond the Free scope is not deleted, but no longer checked. We remind you by email three days before expiry; § 8 para. 4 applies accordingly.
Checks and fair use. Point automatic checks only at addresses and services that belong to you or for which you have the owner's permission. Checks are for measuring availability, not for load or penetration testing, probing other people's networks or getting around blocks. The shortest interval of your plan is a ceiling, not a target. We may refuse individual targets, or throttle or switch off checks, if they burden third parties, a target complains or the platform is at risk. Otherwise the fair use rules apply.
No promise of accuracy. Checks measure from our servers in Frankfurt am Main. A result says what was visible from there at that moment; it may differ from what your users see. False alarms and missed outages are possible, for example because of network problems between us and your service, filtering at the target or outages on our side. As for all services, there is no service level for status pages (§ 7): neither for the reachability of the page nor for the timeliness, completeness or correctness of checks, status displays and notifications. A status page is no substitute for your own monitoring of services where an outage becomes expensive.
Your content and subscribers. You are responsible for the texts, incident reports, logos and linked content on your status page, and also for a legal notice (Impressum) if your page needs one. You are the controller under data protection law for your subscribers' email addresses; CitexNode processes them on your behalf under the data processing agreement. Subscribers are only emailed after confirming their address (double opt-in); notifications may only concern the state of your services, never advertising.
5. Payment and top-ups
All prices are final prices in euros. Under § 19 UStG (German small business rule, Kleinunternehmerregelung) no VAT is shown.
You top up credit via PayPal, Mollie (card and other payment methods) or bank transfer. With PayPal and Mollie the payment is handled entirely by the provider concerned; card and account details never reach CitexNode at any point. Top-ups between €5 and €100 per transaction are credited immediately.
The first term of an instance is paid from your credit when you order, and each renewal when you renew. There is no automatic charge.
Every booking appears with amount, reason and time in your credit history in the dashboard.
6. Right of withdrawal for consumers
As a consumer you have a fourteen-day right of withdrawal (Widerrufsrecht). The full information, with the consequences, the early expiry when performance begins immediately and the model form, is on a separate page.
Go to the withdrawal information
By placing an order or topping up you expressly request that performance begins immediately. If you withdraw afterwards, you pay compensation for the part already provided; once the service has been provided in full, the right of withdrawal has expired. Unused credit you paid in is refunded on withdrawal.
7. No availability guarantee
There is no service level, no guaranteed availability and no entitlement to a particular amount of computing power at a particular time. Maintenance, moves between nodes, restarts and outages are possible, including without advance notice.
We may change or discontinue individual templates, plans, features or the whole service at any time. If we discontinue the service entirely, we will say so in advance and give you time to fetch your data.
What is running and what is not can be seen on the status page. It shows the state of the nodes as reported, even when that state is bad.
8. Term, renewal and expiry
Every instance has an expiry date. Before it expires, you renew it in the dashboard from your credit. The renewal period, price and grace period belong to the plan and are shown at your instance.
If you do not renew, the instance is stopped after expiry and placed in the grace period. During the grace period your data stays in place and you can still renew.
After the grace period the instance is deleted with all its files. This deletion is final and cannot be undone, not even by support.
We remind you before expiry by email and in the dashboard. This reminder is a service, not a condition: whether it arrives does not change the expiry date.
9. Credit
Your credit is a prepayment for services on this platform. It is not transferable and earns no interest. Credit we give you for free (for example from promotions or as a goodwill gesture) cannot be paid out; for credit you paid in, the statutory rules apply.
Credit created through manipulation, for example through multiple accounts, automated farming or getting around limits, will be withdrawn.
If an account is deleted, credit given for free lapses. Remaining credit you paid in is handled according to the statutory rules.
10. Your obligations when using the service
What is not allowed is set out in detail and in plain language on the fair use page. It forms part of these terms.
In short: no attacks, nothing illegal, no mining, no public proxies, no multiple accounts to get around the limit and no bot slot that is really a server.
You are responsible for the content on your instance, including the content of your fellow players or users.
11. Suspension
If you breach these terms, we can suspend the affected instance or the whole account. For minor issues we contact you first and give you time to fix it.
For serious breaches, meaning illegal content, attacks on third parties or mining, we suspend immediately and without warning.
You can appeal any suspension through a ticket. If the suspension was wrong, we reverse it.
12. Cancellation
You can cancel at any time and without notice by deleting your account in the settings. This ends all instances.
We can cancel the contract with 14 days' notice. For breaches of these terms or the fair use rules, we cancel without notice.
13. Data and backups
You are responsible for backing up your data yourself. Backup slots are a convenience, not a substitute for your own copy in another place.
We additionally back up own VPS (Xeon line) every night as an image of the whole disk and keep the backups for 7 days. On request by ticket we restore a backup. This backup, too, is a convenience without any promise of completeness or availability; it does not replace your own backup.
We do not owe you a restore. Once an instance has been deleted after the grace period, it is gone.
If you store other people's personal data on your services, we process it on your behalf. The data processing agreement with the list of sub-processors applies to this; it forms part of these terms.
14. Liability
We are liable without limitation for intent and gross negligence.
For simple negligence we are only liable for breach of an essential contractual obligation, that is an obligation whose fulfilment makes use of the service possible in the first place and on which you may rely. In that case liability is limited to the foreseeable damage typical for this kind of contract.
Liability under the German Product Liability Act (Produkthaftungsgesetz) and for damage resulting from injury to life, body or health remains unaffected.
For loss of data we are only liable to the extent that would also have arisen if you had backed up your data properly and regularly.
15. Changes to these terms
We may change these terms. We will inform you at least 30 days in advance by email and in the dashboard.
If you do not object before they take effect, the new terms are deemed accepted. We will point out this consequence expressly in the notification. If you object, the contract ends at that point and you can export your data beforehand.
16. Final provisions
German law applies. If you are a consumer, the mandatory consumer protection rules of your country of residence remain unaffected.
Place of jurisdiction: the provider's registered place of business, 06679 Hohenmölsen. This only applies to merchants, legal entities under public law and special funds under public law; for consumers the statutory place of jurisdiction applies
If any provision of these terms is invalid, the rest remains valid.