CitexNode runs without a subscription: you pay from a balance, and only what you explicitly order is booked. That does not mean there are no rules, but it means they can be short.
1. Scope
These terms cover the use of CitexNode: game servers, Discord bot hosting, the dashboard and everything attached to them. Conflicting terms of the user do not apply, even if we do not expressly object to them.
2. Provider
The provider and contracting party is Phillipp Jäger, Karl-Liebknecht-Ring 2, 06679 Hohenmölsen. The full details are in the legal notice.
3. Account and conclusion of contract
Registration concludes a usage contract that is initially free of charge. Costs arise only when you top up your balance or order an instance — there is no subscription, and payment details are collected by the payment provider, never by CitexNode.
An account belongs to one person. Do not share your credentials, and you are responsible for everything that happens through your account.
Minimum age: 16. That is the age in Art. 8 GDPR, which Germany did not lower. Below it, only with the consent of a legal guardian
Your details have to be accurate. An email address that is not yours will cost you the account, because we cannot reach you otherwise.
4. What CitexNode provides
You get an instance with the resources of the plan assigned to it: memory, CPU share, disk and the matching slots. The current figures are on the product pages and in the dashboard next to your instance. They are deliberately not repeated in these terms, so that nothing here can be out of date.
You pay from a euro balance you load onto your account. There is no subscription and no automatic charge: only what you explicitly order or renew is ever booked.
5. Payment and top-ups
All prices are final prices in euros. Under § 19 UStG (German small-business rule) no VAT is shown.
You top up via Stripe (card payment), PayPal or bank transfer. With Stripe and PayPal the payment is processed entirely by the provider; card details never reach CitexNode. Top-ups between €5 and €100 per transaction are credited immediately.
An instance's first term is paid from your balance at ordering time, every renewal at renewal time. There is no automatic charge.
Every transaction appears in your balance history in the dashboard with amount, reason and time.
6. Right of withdrawal for consumers
As a consumer you have a fourteen-day right of withdrawal. The full notice — consequences, early expiry on immediate performance, and the model form — has its own page.
By ordering or topping up you expressly request immediate performance. If you then withdraw, you pay compensation for the part already provided; once the service is fully performed, the right has expired. Unused, paid-in balance is refunded on withdrawal.
7. No availability guarantee
There is no service level, no guaranteed availability and no entitlement to a given amount of compute at a given time. Maintenance, migrations between nodes, restarts and outages are possible, including without notice.
We may change or discontinue individual templates, plans, features or the whole service at any time. If we shut the service down entirely we will say so in advance and leave you time to fetch your data.
What is running and what is not is on the status page. It shows the state the nodes report, including when that state is bad.
8. Term, renewal and expiry
Every instance has an expiry date. Before it, you renew from your balance in the dashboard. Term, price and grace period belong to the plan and are shown on your instance.
If you do not renew, the instance is stopped at expiry and moved into the grace period. During the grace period your data stays in place and you can still renew.
After the grace period the instance and all its files are deleted. That deletion is final and cannot be undone, not even by support.
We remind you before expiry by email and in the dashboard. That reminder is a courtesy, not a condition: whether it arrives does not change the expiry date.
9. Balance
Your balance is a prepayment for services on this platform. It is not transferable and bears no interest. Balance we give away (promotions, goodwill) is not paid out; deposited balance is governed by statutory rules.
Balance created through manipulation — multiple accounts, automated farming, circumventing limits — is withdrawn.
If an account is deleted, gifted balance lapses. Deposited remaining balance is handled according to statutory rules.
10. Your obligations
What is not allowed is set out in plain language on the fair use page. It forms part of these terms.
In short: no attacks, nothing illegal, no mining, no public proxies, no multiple accounts to dodge the limit, and no bot slot that is really a server.
You are responsible for the content on your instance, including content put there by your players or users.
11. Suspension
If you break the rules we may suspend the affected instance or the whole account. For minor issues we contact you first and give you time to fix it.
For serious breaches, meaning illegal content, attacks on third parties or mining, we suspend immediately and without warning.
You can appeal any suspension through a ticket. If the suspension was wrong, we reverse it.
12. Termination
You can terminate at any time without notice by deleting your account in the settings. All instances end with it.
We may terminate with 14 days notice. For breaches of these terms or the fair use rules we terminate without notice.
13. Data and backups
Backing up your data is your responsibility. Backup slots are a convenience, not a substitute for your own copy somewhere else.
We do not owe you a restore. Once an instance is deleted after the grace period, it is gone.
14. Liability
We are liable without limitation for intent and gross negligence.
For ordinary negligence we are liable only for breach of a material contractual obligation, meaning an obligation whose fulfilment makes the use of the service possible in the first place and on which you may rely. In that case liability is limited to the foreseeable damage typical for this kind of contract.
Liability under the German Product Liability Act and for injury to life, body or health remains unaffected.
For loss of data we are liable only up to the amount that would have arisen if you had kept proper and regular backups yourself.
15. Changes to these terms
We may change these terms. We will notify you at least 30 days in advance by email and in the dashboard.
If you do not object before the change takes effect, the new terms are deemed accepted, and we will point that out expressly in the notification. If you do object, the contract ends at that date and you can export your data beforehand.
16. Final provisions
German law applies. If you are a consumer, the mandatory consumer protection rules of your country of residence remain unaffected.
Place of jurisdiction: the operator's seat, 06679 Hohenmölsen, Germany. This applies only to merchants, legal entities under public law and special public-law funds; for consumers the statutory venue stands
If any provision of these terms is invalid, the remainder stays in force.
Last updated: 21 August 2026