Data Act
Switching provider and data export
Your data belongs to you. This page explains how to export it from CitexNode and move to another provider or your own environment (Regulation (EU) 2023/2854).
How to switch
- 01
Let us know
Via ticket or to info@citexnode.de. We help with the export.
- 02
Export
Using one of the ways below, while the service is still running.
- 03
Check
With the new provider that everything arrived completely.
- 04
Finish
Do not renew, or use “Cancel contracts here”. The new registrar takes over domains with the transfer code.
We charge no fees for export and switching. After the term and the grace period end, we permanently delete a service with all its data (see the terms (AGB)). So export in good time. To cancel: Cancel contracts here.
Exportable data, methods and formats
| Product | Data | Method | Format |
|---|---|---|---|
| Game servers and Discord bots | Files, worlds, configurations, code | SFTP or file manager in the dashboard | Original files, unchanged |
| Game servers and Discord bots | Backups | Download in the dashboard under Backups | Archive file |
| Game servers and Discord bots | MySQL databases | Credentials in the dashboard, export with a MySQL tool | SQL dump |
| VPS, cloud servers, dedicated | Entire content of the machine | Root access via SSH, e.g. rsync, scp or an imaging tool | your choice |
| Domains | Transfer code (auth code) | Dashboard → Domain → Auth code & transfer | Text |
| Domains | DNS records | Dashboard → Domain → DNS → Export | Zone file |
| Account | Account data, services, transactions, tickets | Account → Data & deletion | JSON and PDF |
Limitations
- The file manager downloads individual files, not whole folders. For folders, use SFTP or a backup.
- Backups of VPS, cloud and dedicated servers cannot be downloaded as a file. You transfer the content via root access.
- Platform-specific settings (schedules, shares, notifications) cannot be transferred automatically.
- TeamSpeak servers and web hosting: we agree the export with you via ticket.
Locations and protection against unlawful access
Our servers are in data centres in Frankfurt am Main, Germany. We only hand over data to authorities when we are legally obliged to; we check every request first. The connection to the dashboard and API is encrypted. Our team only accesses your services for operations, your support request or to fight abuse, and every such access is listed in your activity log. More in the privacy policy.